V20 Update 9 Alpha introduces a redesigned Web Client with updates across key areas including team view, dialer and navigation. We’ve also made several improvements to queue handling for enterprise call centers, giving more control over wait times, routing and caller experience. In addition, we continue where Update 8 left off refining AI with improvements to models, prompt handling and the Personal Assistant, along with a...
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Clear, reliable communication is no longer optional for Canadian businesses. In 2026, customers expect fast responses, employees work from multiple locations, and collaboration happens across voice, video, and messaging platforms. This is why cloud phone systems, also known as VoIP or cloud PBX solutions, continue to replace traditional phone systems across Canada. Below are the top benefits driving this shift and why cloud-based calling has become...
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3CX V20 Update 9 Alpha introduces a series of improvements focused on usability, control, and everyday efficiency. While still in testing, the update gives a clear look at where the platform is heading. Web Client Redesign The biggest change is a complete overhaul of the Web Client. Navigation, dialer, and team views have all been redesigned to be cleaner and more intuitive, helping users complete tasks...
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When people think about computer networking, they often picture switches, routers, and Wi-Fi access points. Yet one of the most important components in a reliable, scalable computer network infrastructure is far less visible: the patch panel. In 2026, as Canadian businesses continue to expand their digital infrastructure, patch panels remain a foundational element of well-designed networks. They simplify cable management, reduce downtime, and make growth far...
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In 2026, customers expect fast, seamless and human communication, no matter how they reach your business. Phone calls, live chat, video meetings and messaging are no longer separate channels. They are part of one continuous conversation. Businesses that respond quickly and consistently are winning trust, loyalty and revenue. This is where 3CX continues to stand out as a practical, future ready communications platform for Canadian businesses. The...
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