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V20 Update 9 Alpha introduces a redesigned Web Client with updates across key areas including team view, dialer and navigation. We’ve also made several improvements to queue handling for enterprise call centers, giving more control over wait times, routing and caller experience. In addition, we continue where Update 8 left off refining AI with improvements to models, prompt handling and the Personal Assistant, along with a...

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Business security is no longer just about locks and alarms. Across Canada, businesses are investing in smarter, more connected security solutions as theft, vandalism, and unauthorized access continue to challenge commercial properties. From retail stores in Toronto to industrial facilities in Western Canada, integrated security systems have become an essential part of protecting people, property, and operations....

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As we move into 2026, business security is no longer limited to locks, alarms and surveillance cameras. Modern security systems are intelligent, connected and increasingly cloud-based. For Canadian businesses navigating hybrid work, rising cyber threats and higher insurance expectations, security has become a strategic investment that supports operations, compliance and long-term growth....

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Cloud phone systems are everywhere but not all clouds are the same If you are a business owner researching a new phone system, you have likely been told to “move to the cloud.” What most vendors do not explain is that there are two very different cloud paths: SIP Trunking and Hosted PBX. Platforms like 3CX have become increasingly popular across Canada because they support both approaches,...

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For years, business owners viewed surveillance cameras as little more than digital witnesses. Their role was straightforward: record incidents, deter theft, and provide evidence if something went wrong. In other words, cameras existed to help “catch the bad guy.” That mindset is rapidly changing. Today’s AI-driven video surveillance platforms are evolving into sophisticated business intelligence tools capable of delivering operational insights that were once only available through...

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Clear, reliable communication is no longer optional for Canadian businesses. In 2026, customers expect fast responses, employees work from multiple locations, and collaboration happens across voice, video, and messaging platforms. This is why cloud phone systems, also known as VoIP or cloud PBX solutions, continue to replace traditional phone systems across Canada. Below are the top benefits driving this shift and why cloud-based calling has become...

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