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Univerge Packages

Wherever your business operates—the office, at home, on-site—it’s important that employees are equipped with the right tools to be productive and communicate with colleagues and clients from anywhere. Equally important is ensuring the safety of your business’s proprietary information and data. Bring your teams and customers together on one of the most inclusive integrated business communications platform and protect your data with comprehensive backup and recovery services.

Univerge Blue Connect– A fully integrated cloud-based phone system with video, chat, file sharing, contact center and more

Easy to set up, manage, and use your phone system

Get started quickly using your current phone number and preconfigured phones to connect to the internet in no time, no complex hardware required.

  • With the integration of 90+ enterprise-grade features along with industry-leading network call quality and uptime.
  • System management and call reporting features are handled from a single web-based portal.

Download the Univerge Blue Mobile Application Datasheet and Univerge Blue Desktop Application Datasheet to learn more.

Staying connected and productive

UNIVERGE BLUE CONNECT combines your phone system, chat, video, screen sharing, file management and conference calling into a seamless experience that fits with your business size, needs, and work style. Get customizable, scalable cloud-based services for your business backed by NEC Stress-Free Cloud Experience.

  • Allows mobile devices to become part of the CONNECT phone system.
  • Increases workforce flexibility with virtually anywhere, anytime and on any device accessibility.
  • Transcribes voicemail messages to text and email for efficient voicemail handling.
  • Integrates chat, text messaging, video conferencing, screen sharing, file sharing, file backup for greater productivity and collaboration.
  • Extends video conferencing capabilities to conference rooms to keep in-office and remote workers connected

Cost effective

With UNIVERGE BLUE CONNECT, there is no phone system hardware to buy, install, manage, upgrade or replace.

  • Service is based on number of users and not on number of lines.
  • Voice and data are consolidated onto one network for centralized management.
  • 100+ enterprise-grade calling features are included in the service for optimal functionality.

Increase Transparency

UNIVERGE BLUE CONNECT Desktop and Mobile Applications make collaboration easier whether on-site or working remotely.

  • Place calls, send chats and texts, share files and start a video conference regardless of location.
  • Assign a single phone number as the main point of contact for centralized responsiveness.
  • Transfer calls between devices without the fear of becoming disconnected.
  • Allows teams to view availability (presence) and reach colleagues on their device of choice.

Integrated with Engage
  • One seamless cloud solution with a single user interface – merging User Experience (UX) efficiency with Customer Experience (CX) enablement
  • Drive even more employee productivity and a better customer experience by accessing advanced call features within CONNECT.

Download the Univerge Blue Connect and Univerge Blue Connect Packages brochures to learn more.

Univerge Blue Connect Bridge - Extend your new or existing NEC phone system to the cloud

Turn every place into a flexible workspace with UNIVERGE BLUE CONNECT BRIDGE – Your BRIDGE to the Cloud! Extend your new and/or existing NEC phone system investment with cloud-based voice via desktop and mobile apps creating a seamless all-in-one unified communications experience.

  • The best of both – on-prem and cloud – a complete hybrid solution to meet all your business communications needs
  • Whether an NEC phone system is new or existing, CONNECT BRIDGE extends it to the cloud to enable collaboration in the office, at home, or anywhere in between with integrated video conferencing, chat, and file sharing / backup
  • User-friendly apps are easy to set up and install – all you need is an internet connection
  • Keep your numbers, protect your investment while adding additional tools your teams need to communicate and collaborate
  • Enjoy one low, monthly, per user fee from the provider you already trust with your business communications – NEC

Download the Univerge Blue Connect Bridge brochure to learn more.

Univerge Blue Engage – A highly customizable cloud-based contact center with customer integrations, workforce optimization, and more

Greater responsiveness

UNIVERGE BLUE ENGAGE improves the handling and oversight of communications through a range of agent and supervisor contact center services.

  • Highly flexible solution including easy deployment for remote / home workers.
  • Scalable from the smallest call-centric teams to large multi-channel environments.
  • Streamlines incoming inquiries from multiple channels using smart routing and delivers context to agents for optimal customer experience.
  • Reduces response time and improves service quality along with caller and agent experiences.
  • Compatibility with most CRM and ERP systems and collaborative apps ensures easy adoption and minimizes disruptions.

Increased Control

Real-time monitoring and permission-based activity reports bring transparency to agent and contact center performance.

  • Contact monitoring includes phone , email, and chat interactions.
  • Centralized performance data results in more accurate call center reports and analysis.
  • Call monitoring can be analyzed by skill set, group provisioning, and agent profile.
  • Artificial Intelligence-powered interaction analysis with sentiment and keyword search
  • Flexible agent-controlled multimedia recordings can be stored for easy, permission-based online retrieval.
  • Customizable agent statuses deliver heightened visibility and assist in the efficient fielding of interactions.
Efficient handling

Using advanced skill-based routing with automatic call distribution (ACD), callers are directed to the next available agent and the most suitably trained agent available.

  • Faster, more appropriate, and efficient resolution of calls, with multi-channel options like chat and e-mail to take the conversation beyond voice.
  • A customizable agent client, offering desktop and browser versions, easily integrates with standard CRM platforms and critical business apps for broad and intuitive access to essential information and resources.
  • The agent-client is configurable to specific requirements or frequent caller requests.
  • Calls can be answered via a built-in smartphone application, a traditional desktop telephone, or over a VoIP connection.
  • Evaluate, annotate, and provide structured feedback to agents on their interactions, helping to enhance agent skills and customer experience.
  • Automatically gather feedback from customers immediately following their contact center interaction, based on customizable templates.
  • Agent scheduling capabilities help ensure contact center staffing is always ready to meet customer demand.

Download the Univerge Blue Engage Info sheet to learn more.

To learn more please do not hesitate to contact our Sales Department (at or talk to someone in person by calling 1.888.618.8847

Cloud Business Phone System

Empire Communications starts by giving users all of the traditional phone features you would expect of a business communications tool. With an ECI cloud-based business phone system, we can use your existing Internet connection or provide a dedicated circuit to connect your site to our cloud phone infrastructure to increase quality and reliability.

Benefits of a Cloud Business Phone and Communication Systems

Our cloud based solution reduces the costs associated with hardware, infrastructure and maintenance; is easier to deploy, highly scalable, functions across all devices and integrates with software/CRM’s and business applications.

Plans and Pricing

Hardware (such as phones, switches, and routers) are additional and will be quoted separately. Installation is additional.* Canada & US Calling - Canada/Continental USA Calling included (Alaska, Hawaii, American Samoa, US Virgin IslandsNorthern Mariana Islands, Guam, and Puerto Rico not included)

We also offer a full solution and support» IP Phones and Applications» PoE Switches» Routers, and more to get you up and running

To learn more please do not hesitate to contact our Sales Department (at or talk to someone in person by calling 1.888.618.8847

Get the MOST out of your Telecom Platform

SIP (Session Initiation Protocol) Trunking allows for businesses to significantly decrease costs while combining voice and data requirements into a streamlined solution. Update voice systems to advanced, clear, and capable VoIP communications. Connecting their telephony and communication networks across multiple sites.

SIP Trunking Features
  • Limit heavy data usage and costs as well as maximizing your network capacity
  • Improve voice quality
  • Increase delivery options for your voice traffic
  • Merge and allocate your voice and data on one platform
  • Lower equipment costs and simplify the management of your data
  • Decrease costs of long distance and inter-office calling by over 50%
  • Supports conferencing, toll free services, on-premise Cloud PBX…
  • Modernizes your system along with hardware upgrade options
  • A system that is easier to configure, manage and scale

Compatible Hardware for SIP Trunking

Empire’s SIP Trunking has been designed to work with most SIP capable IP PBX systems & legacy equipment. If your phone system is not SIP capable, you can still use Empire SIP Trunking by using a SIP Media Gateway device to convert the SIP signalling to the appropriate analog signal that works on your phone system. Empire has taken the extra step to complete inter-operability testing with various hardware manufacturers in order to provide customers with step-by-step configuration files.

Rates Start at $30.00 Per Trunk – Canada/ USA Calling Included

Let’s talk about how Empire Communication’s SIP can help your business today. Please also download a copy of out SIP Trunking brochure

Mitel Connect Business Communications In the Cloud

Mitel Connect CLOUD lets you move communications and collaboration to the cloud with confidence.

Exceptional User Experience

Cloud-based communications and collaboration that make everyday meetings and interactions easier than ever.

  • - One solution for enterprise-grade VoIP phone services, instant messaging, audio and web conferencing and multi-point video
  • - Smart features like a Join button, event wizard, agenda timer and conference call-out do the work for you
  • - Desktop support for PC and Mac, plus convenient iOS and Android mobile apps for remote workers
  • - Powerful yet simple administration for IT teams

Mitel Cloud
eFax Services


The Internet Fax Solution Businesses Trust Customized Online Fax Solutions to Fit any Business’s Needs. eFax Cor- porate® offers more business faxing and secure information exchange solutions than you might think.

From Large File Sharing capability, to advanced fax anotation, regulatory compliance and a secure fax API that inte- grates to your existing business applications such as a CMS or EHR system and can power high volume faxing - eFax Corporate® is your comprehensive fax solution.

EFAX CORPORATE® HITRUST CERTIFIED Scalable, secure, online cloud faxing solution for companies of any size.

eFax Corporate is a fully hosted cloud fax service used by businesses globally - including nearly half of the Fortune 500. With eFax Corporate, your employees can securely send and receive faxes by email, from any desktop, tablet or smartphone. Our fax service helps businesses boost productivity, enhance regulatory compliance and eliminate on-site fax hardware.To learn more please refer to the information below and do not hesitate to contact our Sales Department (at or talk to someone in person by calling us at one of our locations closest to you.


Also available with eFax Corporate:

HITRUST Certified Faxing

eFax Corporate is the first major cloud fax provider to achieve HITRUST CSF® certification, reflecting the highest level of commit- ment to security and compliance in an organization.

eFax MFP Integration

Internet faxing integration with your office’s multifunction printers & devices.

Fax Server Replacement

Replace fax servers with cloud fax to eliminate major capital expenditures associated with faxing equipment and reduce fax expenses to a low operational cost.

Pricing, Plans, and Features

Inbound/Outbound pages included Customizable (Scale as needed)
200 pages - $20/month
400 pages - $40/month
Customizable (Scale as needed)
200 pages - $20/month
400 pages - $40/month
# Fax Numbers Available 10+ 10+
Keep Your Existing Fax Numbers
No Additional Hardware
Fax API (for Developers)
Encryption & Canadian Data Ctr 256-bit with TLS Encryption
Regulatory Compliance HIPAA Compliant, SOX, GLBA, PCI, FERPA
SAP Certified
Integrates with Existing Applications

Articles and Case Studies:

eFax Corporate, the world’s leading enterprise-grade cloud fax solution, is very excited to have achieved the HITRUST Common Security Framework (CSF) certification. HITRUST CSF certification acknowledges that eFax Corporate utilizes a well-developed and well recognized framework for regulatory compliance and risk management.

Achieving the HITRUST CSF certification is a notable accomplishment. It reflects the highest level of commitment to security and compliance in an organization.

Read the following article on eFax’s certification and why it matters to our customers

Also, Read Case Study: Legal Aid Society of New York

We also offer a full range of voice, IP, hosted (cloud based) solutions, security, app development, and cabling solutions. To learn more please do not hesitate to contact our Sales Department (at or talk to someone in person by calling one of our locations closest to you.