V20 Update 9 Alpha introduces a redesigned Web Client with updates across key areas including team view, dialer and navigation. We’ve also made several improvements to queue handling for enterprise call centers, giving more control over wait times, routing and caller experience. In addition, we continue where Update 8 left off refining AI with improvements to models, prompt handling and the Personal Assistant, along with a...
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As we move into 2026, business security is no longer limited to locks, alarms and surveillance cameras. Modern security systems are intelligent, connected and increasingly cloud-based. For Canadian businesses navigating hybrid work, rising cyber threats and higher insurance expectations, security has become a strategic investment that supports operations, compliance and long-term growth....
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Cloud phone systems are everywhere but not all clouds are the same If you are a business owner researching a new phone system, you have likely been told to “move to the cloud.” What most vendors do not explain is that there are two very different cloud paths: SIP Trunking and Hosted PBX. Platforms like 3CX have become increasingly popular across Canada because they support both approaches,...
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For years, business owners viewed surveillance cameras as little more than digital witnesses. Their role was straightforward: record incidents, deter theft, and provide evidence if something went wrong. In other words, cameras existed to help “catch the bad guy.” That mindset is rapidly changing. Today’s AI-driven video surveillance platforms are evolving into sophisticated business intelligence tools capable of delivering operational insights that were once only available through...
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In 2026, customers expect fast, seamless and human communication, no matter how they reach your business. Phone calls, live chat, video meetings and messaging are no longer separate channels. They are part of one continuous conversation. Businesses that respond quickly and consistently are winning trust, loyalty and revenue. This is where 3CX continues to stand out as a practical, future ready communications platform for Canadian businesses. The...
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In a world where smart technology continues to transform everyday life, iLOQ stands out as a pioneer in redefining access and security. Moving beyond traditional mechanical locks and keys, iLOQ’s battery-free digital solutions are unlocking new levels of convenience, safety and sustainability for buildings, homes and critical infrastructure around the world. Who Is iLOQ? iLOQ is a Finnish technology company founded in 2003 with the goal of...
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