V20 Update 9 Alpha introduces a redesigned Web Client with updates across key areas including team view, dialer and navigation. We’ve also made several improvements to queue handling for enterprise call centers, giving more control over wait times, routing and caller experience. In addition, we continue where Update 8 left off refining AI with improvements to models, prompt handling and the Personal Assistant, along with a...
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Business security is no longer just about locks and alarms. Across Canada, businesses are investing in smarter, more connected security solutions as theft, vandalism, and unauthorized access continue to challenge commercial properties. From retail stores in Toronto to industrial facilities in Western Canada, integrated security systems have become an essential part of protecting people, property, and operations....
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As we move into 2026, business security is no longer limited to locks, alarms and surveillance cameras. Modern security systems are intelligent, connected and increasingly cloud-based. For Canadian businesses navigating hybrid work, rising cyber threats and higher insurance expectations, security has become a strategic investment that supports operations, compliance and long-term growth....
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Cloud phone systems are everywhere but not all clouds are the same If you are a business owner researching a new phone system, you have likely been told to “move to the cloud.” What most vendors do not explain is that there are two very different cloud paths: SIP Trunking and Hosted PBX. Platforms like 3CX have become increasingly popular across Canada because they support both approaches,...
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For years, business owners viewed surveillance cameras as little more than digital witnesses. Their role was straightforward: record incidents, deter theft, and provide evidence if something went wrong. In other words, cameras existed to help “catch the bad guy.” That mindset is rapidly changing. Today’s AI-driven video surveillance platforms are evolving into sophisticated business intelligence tools capable of delivering operational insights that were once only available through...
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3CX V20 Update 9 Alpha introduces a series of improvements focused on usability, control, and everyday efficiency. While still in testing, the update gives a clear look at where the platform is heading. Web Client Redesign The biggest change is a complete overhaul of the Web Client. Navigation, dialer, and team views have all been redesigned to be cleaner and more intuitive, helping users complete tasks...
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When people think about computer networking, they often picture switches, routers, and Wi-Fi access points. Yet one of the most important components in a reliable, scalable computer network infrastructure is far less visible: the patch panel. In 2026, as Canadian businesses continue to expand their digital infrastructure, patch panels remain a foundational element of well-designed networks. They simplify cable management, reduce downtime, and make growth far...
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In 2026, customers expect fast, seamless and human communication, no matter how they reach your business. Phone calls, live chat, video meetings and messaging are no longer separate channels. They are part of one continuous conversation. Businesses that respond quickly and consistently are winning trust, loyalty and revenue. This is where 3CX continues to stand out as a practical, future ready communications platform for Canadian businesses. The...
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Security is no longer optional. In 2026, Canadian businesses are facing increased exposure to theft, fraud, workplace incidents, and regulatory scrutiny. Economic pressure, organized retail crime, cyber threats, and labour turnover are all contributing to higher risk across multiple industries. As a result, many organizations are reassessing their approach to surveillance, monitoring, and loss prevention. Some sectors, in particular, face elevated risk and require proactive surveillance...
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In a world where smart technology continues to transform everyday life, iLOQ stands out as a pioneer in redefining access and security. Moving beyond traditional mechanical locks and keys, iLOQ’s battery-free digital solutions are unlocking new levels of convenience, safety and sustainability for buildings, homes and critical infrastructure around the world. Who Is iLOQ? iLOQ is a Finnish technology company founded in 2003 with the goal of...
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