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Making Interactions Simple

Call. Text. Collaborate. Connect.

Communications solutions that make it easier than ever for teams and customers to interact.

Business Communication Systems for the Modern Workplace

The way we interact with colleagues and customers is constantly changing. Modern communications solutions have transformed the way we work, making it possible for us to connect with others in multiple ways. Today's workforce demands more than just voice solutions, and instead, requires a complete communications solution that lets them interact with ease, in ways that they prefer.

Unified communications and collaboration solutions make it easy to call, chat, screen share and video conference from a single solution that is integrated with your business phone system. By delivering a total solution, it eliminates multiple screens and enables users to increase productivity, streamline workflows and collaborate with ease.

The ShoreTel Unified Communications Difference

ShoreTel makes interactions simple by providing you with a single source for all of your business communications needs. Our ShoreTel Connect unified communications solutions and IP phone systems are available in three different deployment models – onsite UC, cloud UC and hybrid UC – and deliver a consistent user experience, allowing you to evolve your communications solution as your business demands change.

With open APIs and native integrations, you can deliver a seamless solution that provides a holistic view of operations and eliminates duplicate work. Plus, with flexible phone options - desk phone, softphone, mobile and web clients - you can offer your users a variety of choices to ensure they have the solution right for them. 

Unified communications solutions go beyond voice by providing you with tools to collaborate and interact with others quickly and easily:

  • Instant messaging: Save time and keep projects moving with instant messaging. Instant messaging allows you to ask a simple question without disrupting conversations and eliminates the need for meetings and emails. 
  • Video and audio conferencing: Stay connected with remote employees and improve collaboration with video and audio conferencing. With unified communications, video and audio calls are embedded, so workers can transition easily from audio to chat to video.
  • Screen sharing: With screen sharing baked into your communications solution, the presenter can show everyone their desktop or document with a single click, making conversations more productive.
  • Mobility: Dialing into a conference call can be frustrating for on-the-go workers. A unified communications solution with mobility makes it simple. Employees can call in from their smartphone or tablet and easily join meetings with a single click.

Simple to Use, Simple to Manage

Unified communications eliminates the complexity of managing multiple solutions and applications. Not only does it simplify the user experience, but it also eliminates the need for IT to purchase, administer and secure multiple applications. Plus, with minimal configuration and maximum flexibility, unified communications relieves IT departments (and their budgets) of the cumbersome and redundant tasks that typically occur when juggling multiple vendors. By choosing a single unified communications solution, you can increase user adoption, reduce training and maximize productivity for users and administrators alike. 

Need more help deciding?

As you consider which unified communications deployment model is right for you – cloud, onsite or a hybrid of the two – there are a few key areas to evaluate to help you find the best UC solution for your business.